Frequently asked questions

No. We are dental-first because that is where the platform is deepest today, but the same core supports orthodontics and general practice now, with more specialties on the roadmap. Terminology, coding and defaults adapt to your clinic type.

Sensitive fields are encrypted at rest with AES-256-GCM and HMAC, access is governed by granular role-based permissions, every change is audit-logged, and we provide data-retention policies and data-subject request tools (export and erasure).

Yes. FAB Doctor is multi-tenant by design: an organization can own many clinics, each with its own branding and configuration, and you can optionally share patients, billing and treatment catalogs between them.

CDT, NHS, ADC, SNOMED and ICD-10, resolved automatically by patient scheme and clinic default. This lets you bill and report correctly regardless of region.

Yes — automated morning-of reminders, confirmation requests, follow-ups and birthday greetings over SMS and WhatsApp, with full delivery logging. Included on every plan, from Starter.

Prices are shown exclusive of GST. GST at the applicable rate (currently 18%) is added on your invoice. Add your GSTIN in billing settings and we issue a GST tax invoice you can claim input tax credit on.

Yes. Start on a free trial, and talk to us any time for a guided demo tailored to your specialty and number of locations.

Yes. FAB Doctor is dental-first and designed for Indian clinics: pricing and invoicing in INR, GST-compliant billing, DLT-compliant SMS, WhatsApp patient messaging, UPI and card payments, and workflows that fit how dental practices in India actually run — from a single chair to multi-branch groups.

Yes. Our SMS templates and sender headers are built to meet the TRAI DLT requirements in India, so reminders, confirmations and OTPs are delivered compliantly.

Yes. Patients can pay for treatment by UPI or card through an integrated payment gateway, and payments are recorded against their invoices automatically.

Yes. There is an interactive dental chart (choose a realistic anatomic or a simple schematic tooth chart) where you record conditions and treatments per tooth and surface, and turn them into staged treatment plans with cost estimates.

Yes. One organization can run many clinics, each with its own settings and branding, with centralized reporting and optional sharing of patients, billing and treatment catalogs across branches — suited to growing Indian dental groups.

Yes. We help you bring existing patients, history and records on board, including backdated records and provider mapping, so you can switch without losing your history.

Yes. The web app runs on any device, there is a native Android app on Google Play, and a native iOS app launching on the Apple App Store, so your team can manage appointments, charting, prescriptions and billing on the go.

Yes. Clinics can connect their own WhatsApp Business number to send reminders, confirmations and documents like prescriptions and invoices, and to receive patient replies.